What are your delivery charges?
$10.00 Columbus Metro (within 15 miles of 43119); per quote beyond 15 miles; wedding and large events start at $25.00. I reserve the right to limit the number of daily orders/deliveries. All orders require delivery.
What are your payment methods?
I accept all major credit cards, debit cards, and electronic checks through our financial vendor. Delivery driver does not carry cash.
What is your payment policy?
All orders require payment-in-full at the time of ordering via our emailed invoice with payment link. Payment guarantees your delivery date and time. No order will be delivered without payment-in-full.
Does Sweetavations have payment plans?
I do not have payment plans. Most orders are payment-in-full at the time of ordering. I require a 50% non-refundable deposit for advance larger orders whereby all payments must be completed no later than two weeks prior to the event (contracts will be used for large events).
When should I place my order?
Order early to secure your date/time. Most orders require 24-48 hours notice and large orders require a minimum of one - four weeks notice.
Order cancellations and refunds?
Due to the nature of my business, I do not offer refunds due to artistic nature, wrong information, taste differentials, weather, purchaser cancellation, or other. I will make every effort to reschedule if requested and there is available calendar space.
Does Sweetavations offer edible images?
Yes. I offer edible images on some products (up to 5" x 7" in house/outside vendor for larger images). I do not offer edible images for stand-alone ordering.
Can I use my own cake topper or fresh flowers a cake?
Yes. I must see the topper in advance. Items added to your cake must be in my hands prior to your event (14 days prior for large events). I reserve the right to unsafe items. I reserve the right to refuse unsafe flowers and prefer to use my floral vendor for freshness.
Does Sweetavations offer items which can be shipped?
I am a custom internet based, cottage bakery in the state of Ohio. I can only ship bakery items for direct sale within the state of Ohio. My sugar art and toppers are sold through my Etsy store.
Frequently Asked Questions
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